Complaints policy

As registered childminders we aim to work in close partnership with all parents, to meet the needs of their children

If there is any aspect of our service you are not happy with please bring it to our attention and we will make every effort to resolve the issue through frank and open discussion. You can put the complaint to us verbally or, if you prefer, formally in writing or by email

It is a condition of our registration to investigate all written complaints relating to the requirements of the Early Years Foundation Stage and we will notify the complainant of the outcome within 20 days of the receipt of the complaint

For impartial advice, you can call the NCMA Information Line on 0800 169 4486

We will keep a written record of all complaints and their outcome for at least two years

We will maintain confidentiality but will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint

We will record the following information:

  1. The name of the person making the complaint
  2. The Early Years Foundation Stage requirement(s) to which the complaint relates
  3. The nature of the complaint
  4. The date and time of the complaint
  5. Any action taken in response to the complaint
  6. The outcome of the complaint investigation (for example, ways the service has improved)
  7. Details of the information and findings that were given to the person making the complaint, including any action taken

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with us you should contact Ofsted on 08456 404040

Ofsted produces guidance on concerns and complaints about childminders and childcare providers. This is available on the Ofsted website and provides guidance on the complainant's right to contact Ofsted

If there is anything in this policy that you are unclear about or unhappy with, please email us or contact us


If you want to contact us today! click here or if you wish to register your child with us click here

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